How much does it cost to make a Request?

Nothing, Zero, Zip, Nadda, Gratis

How much does it cost to join Sarpilly.com?

Nothing, Zero, Zip, Nadda, Gratis

What is Sarpilly.com’s cancellation policy?

You can opt out of your membership at any time, and at no cost to you.

Does Sarpilly notify sellers when a purchase request arrives in their mail-box?

Yes, Sellers are able to view bid requests that match their business. When you login as a Seller you are notified of how many bid requests there are which match your business. Notifications for individual bid requests are not sent to Sellers.

What if I get no response to a bid request?

We at Sarpilly.com do not guarantee all postings will be answered.

How long does my bid request remain in the system for?

Bid requests remain active for 2 weeks, after which they are deleted from the system.

How much does it cost to post a bid request?

Nothing. At Sarpilly.com, we offer you everyday convenience coupled with unlimited savings potential and at no cost to you.

Can I participate as a seller as well as a buyer member?

Yes you can. All you need to do is upgrade your account to a seller account under the My Account tab.

Do you notify seller’s when a purchase request arrives in their mail-box?

Yes we do. We relay an alert message to their registered email address.

Do you provide me with my own Sarpilly.com mail-box?

No we communicate with you via your preferred email address.

Do I need to produce a membership card at the point of sale?

No, Sarpilly.com is an online business.

Do you notify me when a seller’s offer arrives in my mail-box?

Yes we do. We send an alert message to your registered email address.

Am I obligated to respond to every seller that answers my request?

No, only the seller you have chosen to transact the purchase with.

Does Sarpilly.com profit from sales?

We are a FOR profit organisation. We charge successful Sellers. The fee for each sale is included in any offer the Seller makes to a Buyer.

Do I need to become a registered member to participate?

Yes you do. Its quick, easy, and FREE to join so why not register today!

Do seller members offer a discount?

Here, participating seller’s compete for your custom, so yes, you can expect to make huge savings.

How do I go about posting a bid request?

Simply, log in as a member, click on "Request a bid" and your ready to go.

How long does it take to post a bid request?

As long as it takes you normally to make a cup of instant coffee, after the kettle has boiled. Its that easy!

How often can I post a bid request?

As often as you like.

Am I restricted to how many bid requests I can post on each visit?

No, you are not.

Can I edit my bid request once I have posted it?

Yes you can. However this does not change the expiry date of the bid request. And, any bids made before the change are void and to be reconfirmed by the Seller.

How targeted can I make my bid request?

Internationally, Nationally or statewide - to suit your purchase requirement.

Who receives my bid request?

Only those seller’s that match your specifications and any Seller that searches for and finds your request.

How is my bid request relayed to the appropriate sellers?

Sellers specify which categories and sub-categories match their business. As a Seller you can view bid requests which have been filtered based on your preferences. Sellers have profile to view bid requests.

Can I promote more than one product or service under my membership?

Yes you can.

How long will it take for my account to be activated?

It may take up to 24 hours. We send a confirmation email to your registered email address with a confirmation code. Once you have entered this confirmation code your account is live.

Is my business obliged to offer a discount?

No you are not.

Why do I need to enter a password when registering?

This is help protect you from naughty people.

Why do I need to confirm my request listing?

This is to help protect you from naughty people.

How does our rating system work?

We have a algorithm that includes factors about the participants and includes feedback from other participants. We ask Buyers and Sellers to rate their experience on transactions. We have a scale 1-5, where 1 is lowest or poor rating and 5 is highest or excellent experience. From this we combine with other factors such as (but not limited to):

• for Sellers
  • returns policy
  • supply promptness
  • shipping costs
• for Buyers
  • conversion rates
  • promptness

This algorithm allows participants to trade with each other in the knowledge of each others profile.

How can I see my Rating?

You can view your rating in the update details page in the account tab.

How do others see my rating?

When a bid is received by a buyer the rating of the particular seller will be displayed at the top of the screen. When a request is received by a seller the rating of the particular buyer will be displayed at the top of the screen

Why does Sarpilly look odd when I use Internet Explorer?

Internet Explorer V9 and lower do not comply with the standards as agreed and set out by W3C. We prefer to use, and recommend, a standards based browser such as Firefox, Chrome, Safari over Internet Explorer.

I have registered what do I do now?

Sarpilly has sent you an email, to the address you registered with, with instructions on what to do next. Sometimes, usually associated with Microsoft supplied mail services (eg hotmail, bigpond, Live, MSN, etc.), Sarpilly mail is delivered to the Junk folder. You must access the JUNK email folder and mark the Sarpilly email as SAFE or NOT JUNK. All subsequent emails will be delivered as normal.

Does Sarpilly have a contract with me?

If you participate in a transaction with Sarpilly.com as either a seller or a buyer you agree to be bound by Sarpilly.com terms and conditions of use.

Why doesn't Sarpilly have photos of the items requested?

We are not a catalogue site and our premise is buyers know what they want.

Why does Sarpilly not have pictures of the products?

Sarpilly is driven by Buyer demand and buyers understanding what they are buying.

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